Returns & Refund Policy
Last updated: 18-08-2026 • Tej Kripa Private Limited (Brand: Viśvam)
This policy applies to orders placed on this website from Viśvam (a brand of Tej Kripa Private Limited).
Our products are consumable foods. For hygiene and food-safety reasons, we are unable to accept returns or offer refunds for change of mind or incorrect ordering, or reasons unrelated to product quality. We do, however, stand fully behind the condition of what we send you.
When you're covered
We offer a replacement or refund in the following cases:
- The product arrived damaged in transit.
- The product has a genuine quality issue (for example, it is spoiled, stale, or defective on arrival).
- You received the wrong item or your order was missing items.
When you're not covered
- Change of mind, or no longer wanting the product.
- Ordering the wrong product or quantity by mistake.
- Products that have been opened, used, or partially consumed, other than where opening was necessary to identify a genuine quality issue.
- Issues reported after the reporting window below.
How to raise a claim
Step-by-Step Claim Procedure:
- Contact us on our WhatsApp +91 9217870974 within 48 hours of delivery.
- Include your order number and clear pictures of the outer packaging with visible batch number, the product, and the issue.
This helps us verify the claim quickly and improve our packing and quality checks.
What happens next
- We will acknowledge your claim within 48 hours and let you know the outcome after review.
- If your claim is approved, you may choose a replacement (subject to availability) or a refund.
- We may, at our discretion, ask you to return or dispose of the affected product, and we will not ask you to bear return shipping costs for a valid quality or damage claim.
Refunds
- Approved refunds are issued to your original payment method.
- Once processed, refunds typically reflect within 5–7 business days, depending on your bank or payment provider.
- Where only part of an order is affected, we refund or replace only the affected items.
Your statutory rights
Nothing in this policy limits any rights you have under the Consumer Protection Act, 2019 and applicable Indian law.
Contact
Tej Kripa Private Limited (Viśvam)
Address: F-329, 2nd Floor, F Block, Sector-63, Noida, Uttar Pradesh 201309
Email: contact@visvam.in • Phone / WhatsApp: +91 9217870974
In line with the Consumer Protection (E-Commerce) Rules, 2020, we acknowledge complaints within 48 hours and endeavour to resolve them within one month.